Shipping & Returns Policy
At Fit Nutrition, our promise to you is to have orders dispatched and delivered as fast as possible, Australia wide.
SHIPPING & HANDLING COSTS
Our shipping and handling fee is a flat $10 Australia wide or FREE DELIVERY if you spend over $100 per transaction.
Orders from our website www.fitnutrition.com.au are dispatched daily by 2pm (excluding weekends and public holidays) and we aim to always offer prompt and timely service. We always try and get orders dispatched within 24-48 hours of purchase, however delivery is estimated 1-3 days in Metro Areas and 1-5 days in Rural Areas. Please note: during sale periods dispatch time is estimated but may take 1-3 days to be dispatched.
All orders are freighted via Australia Post and are delivered right to your door, so please ensure you provide your street address. Fit Nutrition cannot be held responsible for deliveries when an incomplete or incorrect address is provided.
RETURNS & REFUNDS
Fit Nutrition will immediately replace or refund any broken, damaged or incorrect items. Our policy lasts 30 days and we’ll make sure we deal with any issues straight away!
To make a claim we request that you follow these steps:
1. Send an email to [email protected].au
2. Provide the following details within the email:
- Your name and invoice number.
- Brief description of the problem you are experiencing
- Clear pictures of any damage or incorrect items
3. To be eligible for a return, we may request that your unused item/s be returned in the same condition that you received it. It must also be in the original packaging. Cost of the return may be free of charge depending on the level of damage. When returning an item, we highly recommend that you use a shipping method that provides tracking details to help ensure its safe arrival. We apologise, but we are not responsible for the amount of time it takes for an item to be returned to our facility or if the item is lost or damaged during the return process.
4. To return your product, you should mail your product to: Fit Nutrition, 169 Oxford Street Bondi Junction New South Wales AU 2022
5. Once received, Fit Nutrition will then organise to resend a brand new item/s or the correct item, depending on what the initial problem was.
6. If you decide that you do not want your items resent, we are happy to refund your purchase. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that we want all customers to be satisfied with their orders, however if you simply don't like the taste of something, give it to a friend who will, as we cannot refund for this reason.
Please do not send your purchase back to the manufacturer.
CHANGE OF MIND
If you change your mind about a purchase and return it to us unopened and in re-saleable condition within 28 days, we will offer you a product exchange or a credit note.
If you have had an adverse reaction to a product, or simply don't like the taste, it doesn't necessarily mean that there is something wrong with the product itself. However, we want you to be completely happy with your purchase from FIT NUTRITION and we will always try to find a solution.
For all returns we will require a FIT NUTRITION receipt (or proof of purchase) and we may require you to complete a brief return form.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].au