Are your website prices the same as your in-store prices?
We are consistently updating our pricing to be competitive both in-store and online, but we put extra effort into the lowest possible pricing for online to ensure all our customers throughout Australia have access to the best quality supplements at the best prices, so rest assured you’re getting a great deal!
How do discount codes work?
Lucky you! Discount codes are entered at checkout, and the percentage or amount off will be automatically deducted from the total in your cart.
How much does shipping cost?
Shipping is a flat rate of $9.95 Australia wide, but it’s FREE on all orders over $99! (and we also throw in a free shaker, just because we’re awesome).
When will I receive my order?
Our warehouse ninjas organise rapid same-day dispatch on orders before 1pm (AEST Monday-Friday), so you will always enjoy fast shipping, and in most cases you will receive you order within a day or two. As a guideline, expect to receive your order between 1-5 days depending on where you are in Australia and whether you are in a rural or CBD area. Tracking will be available upon purchase so you know where your order is at all times.
How do I find out where my order is?
You automatically receive a tracking number for your order via email once it is dispatched, but if you have any questions or concerns, shoot us an email at firstname.lastname@example.org and we’ll get back to you as soon as possible.
My order still hasn’t been delivered, what’s going on?
Let us find out for you! Fill out a lost order form here
My order has arrived but it’s incomplete, incorrect, damaged or faulty. Ugh!
We can assure you this is extremely rare!! But if this is you, fill out an incorrect or damaged form here and we will sort it out for you straight away.
I don’t like what I ordered
Unfortunately we can’t offer refunds or exchanges for a simple change of mind. Everyone is different and has different tastes, but we can assure you that the quality and efficacy of all of our carefully curated products has a 100% excellence guarantee. However, if you have something you really want to discuss it with us, of course we’d be happy to chat! Hit us up at email@example.com
Do you ship internationally?
Not at this stage, but watch this space - we have big plans to go global!
I have a question or need help, how can I get in touch?
We’re here to chat any time – reach us at firstname.lastname@example.org